These Terms and Conditions govern the relationship between Tealca Worldwide Courier INC (hereinafter "the Company") and its customers regarding international shipping, logistics and courier services.
1. Acceptance of Terms
By using the services of Tealca Worldwide Courier INC, you unreservedly accept these Terms and Conditions. If you do not agree with any of the provisions set forth herein, you must refrain from contracting the services.
2. Description of Services
The Company offers international air and ocean shipping services, virtual Miami mailbox, commercial logistics and consolidated cargo. Each service is subject to its own operational conditions, transit times and rates in force at the time of contracting.
3. Rates and Payment
All rates are expressed in US dollars (USD). Prices include applicable taxes under current law. Payment must be made at the time the shipment is registered, unless otherwise agreed for corporate customers.
4. Customer Obligations
The customer undertakes to truthfully declare the content and value of packages, provide correct recipient information and comply with the restrictions on prohibited items. False or incomplete declarations may result in customs retention, fines or cancellation of service without refund.
5. Prohibited Items
It is strictly prohibited to ship firearms, drugs, hazardous materials, loose lithium batteries, perishable items without special packaging, cash, contraband and any merchandise contrary to applicable law. See the Prohibited Items document for the complete list.
6. Insurance and Liability
The Company's liability for loss, damage or delay is limited to the declared value of the shipment with a maximum of USD 100 per package, unless the customer contracts additional insurance at the time of registration. The Company is not liable for damages arising from acts of God, force majeure, customs inspections or inaccurate sender declarations.
7. Delivery Times and Delays
Delivery times are estimated and not guaranteed. Factors such as customs, weather, operational restrictions or strikes may affect delivery windows. The Company assumes no financial liability for delays arising from these causes.
8. Claims and Refunds
Any claim must be submitted in writing within 15 business days of delivery, attaching supporting documentation. Eligible refunds will be processed through the same payment method used in the original contracting, within a maximum of 30 business days.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of State of Florida, United States of America. Any dispute that cannot be resolved amicably shall be submitted to the competent courts of such jurisdiction, with the parties waiving any other venue that might apply.
10. Contact Information
For any inquiry, claim or legal notice, you may contact Tealca Worldwide Courier INC at 7490 NW 54th St, Doral, Miami FL 33166, USA, email: info@tealca.us / +1 786 574-2843.