TEALCA Shipping Store ("the Company") is committed to protecting the privacy and personal data of its customers in accordance with applicable law in State of Florida, United States of America.
1. Data Controller
The controller of your personal data is TEALCA Shipping Store, with registered office at 7490 NW 54th St, Doral, Miami FL 33166, USA. You may contact us at [email protected] / +1 786 574-2843.
2. Data We Collect
We collect identification data (name, surnames, ID document), contact data (email, phone, address), billing data, shipment information and browsing data on our website.
3. Purpose of Processing
We process your data to manage contracted services, issue invoices, comply with legal and customs obligations, send shipment notifications and, with prior consent, send you commercial communications about new services and promotions.
4. Legal Basis
The legal basis for processing is the performance of the service contract, compliance with legal obligations and, where applicable, the consent of the data subject.
5. Recipients
Your data may be shared with customs authorities, collaborating transport companies, logistics service providers and, when legally required, with judicial or administrative authorities.
6. Data Retention
Data will be retained for the duration of the contractual relationship and, thereafter, for the legal periods required for tax, accounting and customs purposes, which may extend up to ten years. Your data won’t be sold to any third party.
7. User Rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability by writing to [email protected] / +1 786 574-2843.
8. Cookies
Our website uses technical cookies necessary for service operation and analytical cookies to improve the user experience. You can manage your preferences from the cookie banner.
9. Security
We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss or alteration, including encryption in transit and at rest, access controls and periodic audits.
10. Contact
For any inquiry related to data protection, you may write to us at [email protected] / +1 786 574-2843 or visit our offices at 7490 NW 54th St, Doral, Miami FL 33166, USA.
Text Messages (SMS)
Who sends the messages
TEALCA Shipping Store ("TEALCA") sends text messages to customers who provide their mobile number and agree to receive them.
What messages we send
One-time verification codes (for example, to confirm your phone number when you register an international mailbox) and service notices about the status of your shipments (for example: received at our warehouse, in transit, ready for pick-up). We do not send marketing or promotional text messages through this program.
Message frequency
Verification codes are sent only when you request one. Shipment notices are sent when the status of your shipment changes. Message frequency varies.
Costs
Message and data rates may apply, according to your mobile carrier plan. TEALCA does not charge for the messages.
How to opt out (STOP) and get help (HELP)
Reply STOP at any time to stop receiving text messages; we will confirm and send no more messages. Reply HELP for assistance, or contact us at [email protected] or +1 786 574-2843. You can opt in again at any time by registering again or replying START.
How we use and share your number
Mobile numbers and SMS consent are used only to deliver these messages. We do not sell, rent or share mobile numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Our messaging provider processes the messages on our behalf only.
Carriers
Mobile carriers are not liable for delayed or undelivered messages.